Sony Serial Number Sticker Class Action Lawsuit Alleges That Lens Serial Numbers Fall Off

Plaintiff Joseph Musharbash filed a class action lawsuit in California alleging that Sony’s serial number stickers fall off too easily, which prevents owners from getting free repairs tied to recalls. The case rises from the Sony 16-35mm f/2.8 G Master service advisory that Sony refused to fix since Joseph Musharbash serial number fell off his lens. He claims that “Cameras and lenses are handled intensively by their users. This causes dirt, moisture, and oils from the skin and environment to contact the outer parts of the lens, which is where the serial number sticker is located. Cameras and lenses must be able to withstand the constant oils and moisture from skin,”… “Over time, serial number stickers on Sony lenses have a high tendency to fall off.”

Mr. Musharbash also makes some other interesting statements and comparisons in the suit, claiming that easy-to-remove serial numbers can make some camera equipment more attractive to thieves. He also brings up how other manufacturers will engrave serial numbers or place a sticker in a recessed place that a user wouldn’t be likely to handle.

“The class-action lawsuit claims that the issue violates California’s Unfair Competition Law, False Advertising Law, and Consumer Legal Remedies Act, as well as breach of warranty and “unjust enrichment.” The suit is seeking compensatory damages to be determined at trial in addition to punitive damages and all attorneys’ fees.”

via Petapixel

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