Sony FE 16-35mm f/2.8 GM Service Advisory

Sony FE 16-35mm f/2.8 GM: B&H Photo / Amazon / Adorama

Notice of Free Inspection and Repair of Some Products of Digital Single-lens Camera α ™ [E Mount] Lens
FE 16-35mm F2.8 GM
Thank you for your continued patronage of Sony products.

In some products of our FE 16-35mm F2.8 GM “SEL1635GM” lens for our digital single-lens camera α ™ [E mount] released on July 28, 2017, the camera is operated when this lens is installed. It has been confirmed that events such as not accepting may occur.

Therefore, we will inspect and repair the target product free of charge. Please confirm the following contents and contact us. You can also apply from this website.

We apologize for any inconvenience or inconvenience caused to customers who use the product. Thank you for your continued patronage of our products.


Target products
FE 16-35mm F2.8 GM “SEL1635GM” for digital single-lens camera α ™ [E mount]

Target serial number
Part of 1800502 to 1823192


  • Camera does not accept operation when this lens is attached
  • Camera screen does not display properly when this lens is attached

We will inspect and repair the target lens free of charge.

How to check the serial number
The serial number is written on the model nameplate attached to the side of the lens.

Confirmation of target product by serial number
Enter the 7-digit serial number in the “Application from the web (collection repair)” below and press the “Confirm / Application screen” button to check if the product you are using is eligible.

* If applicable, the “Returning Repair” request page will open. You can fill in the necessary information and apply for “take-over repair” (can be canceled and applied at a later date).
* If not applicable, the message “Product with the entered serial number is not covered by this case” will be displayed.

Free repair acceptance period
Until March 31, 2023

Contact information
α Call Center
Toll Free: 0120-672-221

(Available from mobile phones and PHS)

Hours: Mon-Fri: 9: 00-18: 00 / Sat / Sun / Holidays: 9: 00-17: 00

[Handling of personal information]
Personal information such as name, address, and telephone number provided by the customer at the above-mentioned window will be used only for the inquiry and response to the customer described above, and after-sales service. Each company (hereinafter “Sony”) will use it jointly. In addition, when entrusting some work to another business operator, if it becomes necessary to provide the customer’s personal information to the contractor, the customer’s personal information may be provided to the contractor. , Use, storage and disposal will be thoroughly managed in the same way as Sony.
Sony Corporation will be responsible for managing personal information provided by customers.

For other policies and handling details regarding Sony’s personal information protection, please refer to the Sony Group Privacy Policy.”And“ Guidelines for public matters based on the Personal Information Protection Law ””Please refer to.

* If you wish to inquire, modify, delete, or stop using your personal information, please contact the above contact (if you have deleted or stopped using it, please respond based on the purpose of use) [Inquiries about this matter, response to customers described above, and after-sales service may not be possible.)

* 14 Please contact the person who is up to 14 years old together with a cheerful person.

via Sony Repair

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