Notification of free repairs and apology to customers who use CFexpress Type A memory cards CEA-G series
Dear Valued Sony Customer,
There may be issues with certain CEA-G series memory cards, where the memory cards are not recognized, or the image does not save correctly in low-temperature conditions. The issue may occur around the lower limit of the recommended operating temperature range (14° Fahrenheit, -10° Celsius).
To address this issue, we will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card’s original Limited Warranty.
Affected Models
【Products】
CFexpress Type A memory cards CEA-G series
CEA-G80T / CEA-G160T / CEA-G320T / CEA-G640T that have the specific numbers listed below printed on the back of the product
Check the lot number on the back of your memory card to determine if your memory card is affected.
Affected CEA-G80T memory cards
Memory cards with 8-digit lot numbers from 22030050 through 23050157, except for the following lot numbers:
22030077, 22030094, 22040022, 22050028, 22050067, 22070075, 22110010, 22110015, 22110029, 22110037, 22110103
Memory cards with 9-digit lot numbers from 220300500 through 230501570.
Affected CEA-G160T memory cards
Products with 8-digit lot numbers from 22030127 through 24029999 except for the following lot numbers:
22040025, 22040068, 22050029, 22050068, 22070076
Memory cards with 9-digit lot numbers from 220301270 through 240299990.
Affected CEA-G320T memory cards
Memory cards with 8-digit lot numbers from 22090001 through 24029999.
Memory cards with 9-digit lot numbers from 220900010 through 240299990.
Affected CEA-G640T memory cards
Memory cards with 8-digit lot numbers from 23010001 through 24029999.
Memory cards with 9-digit lot numbers from 230100010 through 240299990.
Resolution
IMPORTANT: Before sending your memory card for repair, make sure to back up the contents of the memory card and erase your files from the memory card. All content and data on the memory card will be deleted during the repair process and cannot be recovered. Sony Electronics Inc. is not responsible for the loss of any files or data on memory cards submitted under this repair program.
We will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card’s original Limited Warranty.
Contact the Product Support team for assistance if you have an affected memory card.
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