Announcement of Free Repair of Some Products of Digital Single-Lens Camera α9 “ILCE-9”

Announcement of free repair of some products of digital single-lens camera α9 “ILCE-9”

Thank you very much for your continued patronage of Sony products.

In some products of our digital single lens camera α 9 “ILCE – 9”, when a large load is applied when using a large flash (optional) etc attached to a multi – interface shoe, it is rare for the multi – interface shoe part I have confirmed that there may be cases with attachment.
Therefore, if this event occurs in the target product, we will repair it free of charge, so please contact us at the counter.
We apologize for any inconvenience and inconvenience this may cause to customers who patronize the target products. We would like to continue to appreciate our products, thank you.

Record

■ Applicable products

Digital single-lens camera α 9 “ILCE-9”

■ Target serial number

Part of from 3020001 to 3023644

An event

We have confirmed that there is a case where rattling may occur in the multi-interface shoe part rarely when a large load is applied when using a large flash (optional) etc. mounted on the multi-interface shoe.


Correspondence contents
If you are a customer who has a product of the subject serial number and the rattling occurs in the multi-interface shoe part, please contact the window. We will repair at no charge.
Repair will take about one week’s time after taking your deposit.

How to check the product type name and serial number
The serial number is stated on the model nameplate affixed to the bottom of the main unit.


[Serial number] 7-digit number starting from 30

Free repair period
Until March 31, 2020

via Sony

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